1. Introduction

Welcome to Mia Solutions ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website mias.gr and all services, products, and solutions provided by Mia Solutions, a company registered in Greece.

By accessing or using our website and services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these terms, please do not use our services.

2. Company Information

• Company Name: Mia Solutions
• Website: https://mias.gr
• Email:
• Phone: +30 216 800 2663
• Registered Office: Athens, Greece

3. Our Services

Mia Solutions provides enterprise software solutions including but not limited to:

4. User Accounts and Registration

To access certain services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized access or security breach
• Update your account information as needed to keep it accurate

5. Pricing and Payment Terms

All prices are displayed in EUR (Euro) unless otherwise stated. We reserve the right to modify pricing at any time with prior notice.

• Payment Terms: Payment is due within 30 days from invoice date unless otherwise agreed
• Late Payments: Overdue payments may incur interest charges of 2% per month
• Taxes: All applicable VAT and taxes will be added to the final price
• Refunds: Refund policies vary by product/service and are outlined in individual service agreements

6. Intellectual Property Rights

All content, features, and functionality of Mia Solutions services are owned by Mia Solutions and protected by Greek, European Union, and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use our services for their intended purpose. You may not copy, modify, distribute, sell, or lease any portion of our software without explicit written consent.

7. Data Protection and Privacy (GDPR Compliance)

As an EU-based company, Mia Solutions is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) (EU) 2016/679.

To exercise these rights, please contact our Data Protection Officer at our email

8. Service Level Agreement (SLA)

We commit to providing high-quality services with the following standards:

• Uptime Guarantee: 99.5% uptime for cloud-based services
• Support Response: Initial response within 24-48 hours for standard support tickets
• Critical Issues: Response within 2-4 hours for critical system failures
• Maintenance Windows: Scheduled maintenance will be communicated 48 hours in advance

9. Limitation of Liability

To the maximum extent permitted by applicable law, Mia Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, business, or goodwill
• Business interruption or computer system failure
• Any consequential damages arising from use of our services

Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.

10. Modifications to Services

Mia Solutions reserves the right to modify, update, or discontinue any aspect of our services at any time without prior notice. We will make reasonable efforts to notify users of significant changes that may affect their use of the services.

11. Termination

We may terminate or suspend access to our services immediately, without prior notice or liability, for any reason, including:

• Breach of these Terms and Conditions
• Non-payment of fees
• Illegal or unauthorized use of the service
• Fraudulent activity or abuse of the service

Upon termination, your right to use the services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Greece and the European Union, without regard to its conflict of law provisions.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Athens, Greece, except for consumers who benefit from mandatory consumer protection laws of their country of residence.

13. Consumer Rights (EU Consumers)

If you are a consumer in the EU, you have additional rights under EU consumer protection laws:

• Right of Withdrawal: You may have the right to withdraw from the contract within 14 days without giving any reason
• Legal Guarantee: You benefit from a legal guarantee of conformity for digital content and services
• Unfair Terms: Any unfair contract terms are not binding on you

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the new Terms on our website with an updated "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

15. Contact Information